Technical support & Service
By your side. Before, after, always.
The performances of a technology are based on the correct monitoring and functioning of the elements that compose it. For this reason, technical assistance & service are essential. Remote control represents a fundamental support in this respect, both for prevention and prompt intervention, to solve unexpected failures.
The impact of these activities delivers a humble effectiveness, without clamour. Easy to see when it fails, more complicated to notice when it is productive.
The impact of these activities delivers a humble effectiveness, without clamour. Easy to see when it fails, more complicated to notice when it is productive. We focus on the skills of our specialized technicians and we work by means of technical support network throughout the country
Remote control & remote management
Thanks to our remote control and remote management systems, we are able to monitor different parameters on a real-time basis, such as: The working of the plants, the conservation & transformation process of food, relative humidity, air flow, gas percentage, the climatic & atmospheric values transmitted by the temperature probes, etc. This allows us to be able to preserve and improve the quality of the products. Thanks to acquired values, we are able to modify the settings on real-time basis, which is taking the necessary decisions. Data storage allow us to explain the reason for the decisions we took. Working data and alarms are transmitted via email or SMS instantly, so users can adjust and improve parameters in a short time to avoid any quality decrease. By using different access levels, customer can intervene in the operation of the plants.